Frequently Asked Questions
Everything you need to know about our sustainable basics and shipping.
Where does Baserange ship to?
We offer worldwide shipping. Delivery times vary by region, typically ranging from 3-5 business days for domestic orders and 7-14 business days for international destinations.
What is your return policy?
You can return unworn items in their original packaging within 14 days of receipt. Please note that for hygiene reasons, underwear and swimwear must be returned with the protective strip intact.
How should I care for my organic cotton and silk garments?
To preserve the natural fibers, we recommend hand washing or using a delicate machine cycle with cold water and eco-friendly detergent. Always air dry away from direct sunlight.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your materials sustainably sourced?
Yes, we prioritize natural, recycled, and certified organic fibers. We work closely with our suppliers to ensure transparent production processes and ethical labor standards.